OS-ConnectIQ
OS-ConnectIQ
Get Started
Updated October 24, 2024

Privacy Policy

At OS-ConnectIQ, your privacy is our top priority. We are committed to transparency in how we collect, process, and protect your data across our enterprise communications platform.

1. Data Collection

We collect information to provide better services to all our users. The types of personal information we may collect include:

  • Account Information: Name, professional email address, company name, and job title when you register for an account.
  • Communication Data: Logs of interactions with our customer support and feedback provided through the platform.
  • Technical Data: IP addresses, browser types, device identifiers, and operating systems used to access our SaaS environment.
  • Usage Metadata: Frequency and duration of platform usage, feature preferences, and performance metrics.

chat_bubble2. WhatsApp Data Handling

OS-ConnectIQ acts as a bridge for high-volume enterprise messaging. In relation to WhatsApp services, we adhere to the following strict protocols:

We process message content only to facilitate delivery and synchronization within your CRM dashboard. Message content is encrypted in transit and at rest. We do not use message data for profiling, advertising, or sharing with external entities except for the designated WhatsApp Business API providers.

  • Synchronization: We only sync messages from the WhatsApp accounts you explicitly authorize.
  • Metadata Storage: We store timestamps, sender/receiver IDs, and delivery status to provide analytics and audit logs.
  • Content Retention: Messages are retained only for the period necessary to fulfill the service requirements or as mandated by your specific enterprise retention policy.

3. How We Use Information

The information we collect is utilized to maintain, protect, and improve our services. Specifically:

  • Providing the core functionalities of the OS-ConnectIQ communication suite.
  • Delivering critical security alerts and account notifications.
  • Analyzing system performance to optimize load times and message delivery speeds.
  • Complying with legal obligations and protecting against fraudulent activity.

4. Data Security

We employ enterprise-grade security measures to protect your data. This includes AES-256 bit encryption at rest, TLS 1.3 for data in transit, and multi-factor authentication (MFA) for all account access. Our infrastructure is hosted in SOC 2 Type II compliant data centers with 24/7 monitoring.

lock

End-to-End Encryption

Secure channels for all message throughput.

shield

Regular Audits

Quarterly penetration testing by third-party firms.

5. Third-Party Services

To provide our services, we partner with reputable third-party sub-processors. These include:

  • Cloud Hosting: Google Cloud Platform / AWS for secure infrastructure.
  • Messaging API: Official Meta/WhatsApp Business API providers.
  • Analytics: Aggregate usage tracking (non-identifiable) via specialized SaaS tools.

We ensure all partners maintain rigorous data protection standards through Data Processing Agreements (DPAs).

6. User Rights (GDPR/CCPA)

Depending on your location, you have specific rights regarding your personal data:

visibility

Right of Access

Request a copy of the personal data we hold about you.

delete

Right to Erasure

Request that we delete your personal information in certain circumstances.

edit

Right to Rectification

Correction of inaccurate or incomplete personal data.

To exercise these rights, please contact our Data Protection Officer at privacy@osconnectiq.com.

7. Cookie Policy

We use cookies to enhance your experience. Essential cookies are required for account login and security. Performance cookies help us understand how users interact with the platform. You can manage your preferences through your browser settings at any time.

If you have questions about this Privacy Policy, please reach out to our legal team.